This Refund Policy applies to Helveris, an AI-powered sales and support assistant for websites. It explains how we handle payments, subscription cancellations, and refund requests.
1. Trial Access
Helveris may offer a free trial period for eligible users. During the trial period, you can evaluate the product before moving to a paid subscription.
If you cancel during the active trial period, you will not be charged for the next billing cycle unless otherwise stated during signup.
2. Subscription Billing
After the trial period ends, your selected subscription plan will begin and billing will be charged according to the pricing and billing interval presented at the time of purchase.
Subscription fees are billed in advance and renew automatically unless cancelled before the next billing date.
3. General Refund Policy
As a general rule, subscription payments are non-refundable once a billing cycle has started. This includes monthly and annual subscription payments, unless otherwise required by applicable law.
We encourage customers to use the trial period and contact us before purchase if they have any questions about product fit, deployment scope, CRM handoff, privacy, or supported workflows.
Refunds are not automatically issued for unused time, partial billing periods, change of mind, or lack of usage after a subscription period has started.
4. Exceptional Refund Requests
Although refunds are generally not provided after payment has been processed, we may review exceptional cases at our sole discretion. Examples may include:
- duplicate charges caused by a billing error;
- technical issues that made the service materially unavailable and were not resolved within a reasonable time;
- other circumstances where a refund is required by applicable law.
Each case will be reviewed individually based on the account history, billing details, and service status.
5. Cancellation
You may cancel your subscription at any time before the next renewal date. Cancellation will prevent future billing, but it does not automatically create a refund for the current billing period.
After cancellation, your subscription will remain active until the end of the already paid billing term, unless stated otherwise in a separate written agreement.
6. Annual Plans
If Helveris offers annual billing, those plans may include discounted pricing in exchange for a longer commitment period. Because of this, annual plan payments are generally non-refundable after the billing period begins, except where required by law or approved in an exceptional case.
7. Chargebacks
If you believe a charge was made in error, please contact us before initiating a chargeback. We will make reasonable efforts to review and resolve billing concerns directly.
Fraudulent or abusive chargeback activity may result in suspension or termination of access to the service.
8. How to Request a Refund Review
To request a refund review, please contact us at:
Please include:
- your full name and account email;
- the date and amount of the payment;
- the reason for your request;
- any relevant billing or technical details.
9. Processing Time
Refund review requests are typically reviewed within a reasonable business timeframe. If a refund is approved, the time needed for funds to appear in your account may depend on your payment provider or banking institution.
10. Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our services, billing practices, or legal requirements. The latest version will always be published on this page.
11. Contact
If you have questions about this Refund Policy, trial eligibility, subscription billing, or cancellation, please contact us at: